What is your return policy? Due to the fact that each order is custom, we do not accept returns. In the event that there is a manufacturing defect, we must be notified within 48 hours of the delivery. Defects will be dealt with at our discretion as a reprint, store credit, or refund. Defects are not the same things as shipping damages, and orders will not be refunded due to damages caused by shipping. A reprint or store credit will be issued for all damages
Shipping and PaymentIf you select take my time, production is typically 5-7 Business Days Plus Shipping which falls between 1-7 Business Days Depending on location
If you select Rush my Order production is 48 hours, Plus Shipping
At any time you can select expedited options on the shipping pageYou will recieve a Email from UPS as soon as the product ships
My Decal was delivered cracked or damaged, what do i do? If decal is lost or broken, you MUST contact us within 24 hours of the confirmed delivery time. Keep all damaged product and packaging. Photo proof of damages is required for all refunds and reissues. Without this proof, we cannot file a claim, and refunds and reissues will not be granted. A UPS representative may need to see the damaged product. You will be notified if a visit is necessary. All losses or damages outside the 24 hour window are not our responsibility.
What payment methods do you accept? Purchases can be made by Credit Cards, Checks, and Pay Pal.
Why is there a charge from Wet Paint T-Shirts on my card?All charges to credit cards will show up as Wet Paint T-Shirts Inc. and will be processed online through Paypal or by phone. there will be a $25 service charge for any disputed charges, this is your warning.
I changed my mind, i don't want a decal, can i cancel my order? If customer approves a proof, job, or order either verbally, in writing, or by email, this starts a binding contract. Orders that are canceled before work has commenced will not receive any charges and will get a full refund. All canceled orders once work has started, will be charged a fee of 15% the cost of the order. Once an order has been completed and has shipped you are stuck with it. There are no returns or refunds on any custom items.
Can you use my shipping account with ...? Shipping is through UPS or through R&L carriers. Personal or corporate shipping accounts cannot be used.
I didn't get my decal on time. What do i do? Shipping time requested and purchased is not guaranteed by Wall Bella. Delays due to UPS, R&L Carriers, or any other shippers are not our responsibility. Delays also caused by weather phenomenon or other acts of a God do not make us liable. No refunds will be issued due to shipping delays. Please keep this in mind when making time sensitive orders. Oversize items will be shipped via common carrier, and delivery will be 2 to 7 days and at least $125.
Do you ship overseas? Yes, but additional charges apply, Please call or email first before ordering.
Why wont you make my decals? All custom requests and jobs will be accepted at our discretion |
